Hong Kong Computer Society Annual Report FY14/15

Click here to view the HKCS Annual Report

The report is a very awesome ebook! Feel free to take a look and review what we all did this year!

A big thank you to all BISIG committee members and allowing me to have the chance to participate in this big family!



Hong Kong Big Data Symposium 2015

Being a committee member of the Hong Kong Computer Society, BI & Big Data SIG, I must say that this is one of the biggest free events you should attend this year! The plans are that this will continue on a yearly basis.

We will have speakers from Baidu, Huawei, Google, Cloudera, China Construction Bank and much more to mention! Most importantly, it’s free of charge! See you there!

Date          : May 28, 2015 (Thursday)
Time         : 9:15 am to 5:30 pm
Venue       : Charles K. Kao Auditorium, Hong Kong Science Park
Language : English
Fee            : Free of Charge

Sign Up Here!


Best Practices for Successful Business Intelligence


There is no doubt that large corporations and multinationals understand the high importance of business intelligence (BI) in supporting their activities and management plans. Business intelligence, a term that encompass a wide variety of software applications used to analyze a company’s data, includes several disciplines, such as online analytical processing, data mining, reporting and querying.

Due to technological advancements, companies can now use business intelligence in their advantage by capitalizing on the easy-to-use and reliable software tools available to them. Whether it’s improving customer service, optimizing processes, increasing the accuracy of marketing activities, seeking unique ways to get ahead of the competition or storming new markets, companies recognize that using BI at its full potential is prerequisite to business success. In order to deliver successful BI projects, you need to use some practices that can make the whole difference for your company. Here are the best 7 practices for successful business intelligence.

1. Get the Whole Business Involved.

Even though this might sound weird, many BI projects fail either at an early stage or at the final stage due to a lack of involvement from the company. A BI project means more than just having a good business sponsor and setting some requirements. Instead, a successful BI project is when all the processes and relations are in place and the collaboration between business executives is smooth.

2. Quantify Stakeholders’ Objectives

Your stakeholders are sponsors, business unit directors, managerial staff and line managers directly involved in the BI process. Each stakeholder might have distinct objectives, so it is wise to call a brainstorm meeting and assess each of these objectives. Even though not all objectives might be in line with the final goal, all should be voiced and considered, at some degree.

3. Dedicate Enough Resources

In order to make sure the BI process goes by the book, you need to ensure that you have enough resources. These resources could include time, money, IT personnel, business staff, and the list goes on.

Continue reading “Best Practices for Successful Business Intelligence”

Everything You Need to Know about Strategic and Deployment Planning

Previously we have talked about:BalanceScorecard_SWOT_StrategicPlan

Balanced Scorecard

SWOT Analysis

Brief Introduction on Strategic Planning

Choosing KPIs

Now we will move on to benefits of Strategic Planning and then taking it further with Deployment Planning.

An increasing number of small business owners are coming to realize the huge importance of strategic planning and deployment planning. Simply put, strategic planning is a basic tool that helps an organization focus its energy to achieving a common goal and ensures all its members are working toward the same goal. Strategic planning is all about creating disciplined decisions and actions that guide an organization, stating what it is, what it does and why the organization does it. While the focus of a strategic plan is on the entire organization, a business plan focuses solely on one product or service.

The way that a strategic plan is designed and used depends mainly on the unique nature of each organization – its complexity, leadership, culture and size. This process is strategic because it involves strategies and plans to respond to both positive and negative circumstances of an organization.

Strategic & deployment planning involves a strategic vision, which is the place the organization sees itself in the near and distant future. Moreover, its strategic vision is a statement of what an organization stands for and believes in. This vision is aimed to articulate a credible, attractive and realistic future for the organization.

Strategic Planning Models

There are a plethora of perspectives, approaches and models used in strategic planning. Some of the most widely used strategic planning models are:

1. Goal-based planning: the most common type of strategic planning, focusing mainly on the organization’s mission, the goals adjacent to this mission and the strategies to achieve these goals.

2. Issues-based planning: starts by examining the issues that the organization faces and then selecting the right strategies to deal with these issues.

3. Organic strategic planning: this model starts by articulating the company’s values and vision and by creating action plans designed to adhere to this vision.

Continue reading “Everything You Need to Know about Strategic and Deployment Planning”

Balanced Scorecard Explained – A Top Management System

The balanced scorecard is a strategic management system used by non-profit organizations, businesses, governments and industrial corporations from all over the globe to align their business activities to the overall strategy and vision of their organizations. We all know that business success, whether public or private, is ultimately down to performance. Hence, managing and measuring that performance is vital for any organization that wants to thrive in its niche or industry. This is where the balance scorecard comes in, making sure each business is described from an organizational performance standpoint.

A Lesson of History 

This groundbreaking system was developed more than two decades ago, in the beginning of the 1990s, by two famous and eminent doctors from the Harvard Business Scholl – David Norton and Robert Kaplan. In the following years, this concept was greatly improved, becoming much more than a simple measuring tool. In addition to measuring the strategic and financial goals of an organization, the Balanced Scorecard has been perfected to become a complete management system which enables organizations to clarify their strategy and vision in order to become successful.

Balanced Scorecard Explained – The Four Legs 

This management system enables your business to set. trace and ultimately achieve your objectives and strategies. After you develop your business strategies and goals, they can be set and tracked using the Four Legs of the Balanced Scorecard. Each leg deals with a distinct business perspective. These legs are the Financial one, the Internal Business Process Leg, the Customer Leg and the Education, Knowledge & Growth Leg. Today’s managers and business executives may use these legs to plan, implement and reach all of their business strategies, regardless of the level of difficulty or complexity.

Balanced Scorecard


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How to Monitor and Improve KPIs

Have you ever wondered how businesses, organizations or marketers assess their success and progress? They all make the most out of KPIs (Key Performance Indicators) in order to gauge their business performance. Therefore they will be able to meet their operational and strategic goals.

Whether you are a nonprofit organization, a small business, a large corporation or just a website owner, learning how to monitor and improve KPIs is of paramount importance for your company’s survival and for its prosperity. Read on to discover how to easily monitor and improve your KPIs.

Monitoring your KPIs – Effective Steps

The first thing you need to know about KPIs is that their aim is to help you complete & reach your organization’s objectives. Whether you use simple spreadsheets or sophisticated computer applications, you should be willing to monitor business performance. Having determined the right KPIs for your company, the next step is to ensure that you will be able to monitor them.

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8 Effective KPIs for Customer Services

We live in a world and age where large corporations and multinationals are fighting to keep their customers happy and engaged. In order to accomplish their goals and increase their customers’ satisfaction, these companies strive to provide top-notch customer service. They use a wide variety of KPI (key performance indicators) in order to quantify and measure the performance of their customer service department.

Every single customer service organization is unique. While some corporations and small businesses compete on cost, where productivity and efficiency are the most important criteria, others compete on customer experience, where customer satisfaction is of paramount importance. Even so, there are a few effective KPIs for customer service that are standard for all businesses.

Continue reading “8 Effective KPIs for Customer Services”

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